Legal
Refund Policy
How refunds work after you return a SEZANNI product.
Eligibility
You can request a return within the return period indicated at purchase — and always at least 14 days from delivery, as required by EU consumer law. Items must be unused, in the same condition as received, with tags and original packaging.
Processing
When we receive and inspect your return, we notify you by email whether the refund has been approved. Approved refunds are issued to the original payment method; your bank or card provider may need a few extra days to show it.
Exceptions
Items marked as final sale, gift cards and products damaged through improper use cannot be refunded.
Damaged or wrong items
Please inspect your order on delivery. If an item is defective or not what you ordered, contact us at info@sezanni.com right away so we can make it right.
For the step-by-step process, see Return & Exchange.
Last updated: November 2026.